Napoleon Fireplaces PTH40PGM - Manual (Page 19)

19
PROBLEM PROBABLE CAUSE SOLUTION
Pilot will not light Gas valve may be OFF Turn the gas valve ON
Tank fuel empty Refill LP gas tank
Air in supply system Purge air from lines
Loose connection
Loose connection
Check all fittings
Pilot will not stay on
Debris around pilot Clean dirty area
Tighten connection
Thermocouple Contact customer service
Gas leak in line Check connections
Lack of fuel pressure Fuel tank is near empty
Pressure is low Fuel tank is near empty
Control valve not ON Turn valve to ON
Thermocouple broken Contact customer service
Contact customer service Pilot light assembly bent or
not in correct location
Burner will not light
TROUBLESHOOTING