Sony PCG-SR27 - Manual (Page 111)

VAIO Support Agent
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If you log on to Support Central with a new issue, or if you do not have any open
issues, the Support Wizard appears. You can begin searching on the new issues.
About Automatic Updates
The VAIO Support Agent is dormant as a background process. Every 24 hours,
the Agent self-activates to contact the Sony Support Server to check for new
updates or fixes needed for your system. This updating action only occurs while
you are connected to the Internet and when more than 24 hours has passed since
the last update.
Support Central: Support Wizard page
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You must be connected to the Internet to use Support Central.