Sony PCG-GRZ600 - Manual (Page 62)

Frequently asked questions
How do I maintain CDs and DVDs?
 Avoid touching the surface of the disc with your fingers. Fingerprints and dust on the surface of the disc may cause
reading errors.
 Try using canned compressed air to clean dusty discs.
 Do not clean the disc with solvents (such as benzine, thinner, alcohol, commercially available cleaners, or anti-static
spray), which may damage the disc. To clean the disc, follow these steps:
1. Hold the edge of the disc, and use a soft cloth to wipe the surface from the center out.
2. If the disc is badly soiled, moisten a soft cloth with water, wring it out well, and use it to wipe the surface
of the disc from the center out.
3. Wipe off any remaining moisture with a dry, soft cloth.
 Do not drop or bend the disc.
Why does my computer freeze when I try to read a disc?
 The disc your computer is trying to read may be dirty or damaged. Follow these steps:
1. Restart the computer by clicking Start, Turn Off Computer, and Restart.
2. Eject the disc from the optical drive.
3. Examine the disc for dirt or damage. If the disc is dirty, see How do I maintain CDs and DVDs? for
instructions on how to clean it.
What do I do if the drive tray won't open?
 Make sure the computer is on.
 Press the Eject button on the optical drive.
 If the Eject button does not work, click Start on the Windows ® taskbar, and click My Computer. Right click the optical
drive icon, and select Eject from the shortcut menu.
 If none of the above options work, insert a thin, straight object (such as a paper clip) in the manual eject hole to
the right of the Eject button.
What do I do if the optical drive isn't playing my CD or DVD properly?
 Make sure the disc was inserted into the drive with the label facing up.
 Make sure the necessary program(s) is installed according to the manufacturer's instructions.
 If the CD or DVD is dirty or damaged, the computer will stop responding. Follow these steps:
1. Restart the computer by pressing the Ctrl+Alt+Delete keys, and selecting Restart from the Shut Down
menu of the Windows Task Manger dialog box.
2. Remove the CD or DVD from the optical drive.
3. Check the disc for dirt or damage. If you need to clean the disc, see How do I maintain CDs and DVDs?
for instructions.
 If you are playing a CD or DVD and cannot hear sound, follow these steps:
1. Double-click the Volume icon on the Windows taskbar, and click to cancel the Volume Control and CD
Audio Mute check boxes.
2. Check the volume setting in the audio mixer.
3. If you are using external speakers, check the volume settings on the speakers and the connections Page 62