Sony NWZ-E436FBLK - Manual (Page 93)

NWZ-E435F / E436F / E438F.GB. 4-109-569-11 (1)
Troubleshooting
Operation
Symptom Cause/Remedy
There is no sound.
 The v olume level is set to zero.
 Turn the volume up ( page 11).
 The h eadphone plug is not connected properly.
 Connect the headphone plug properly ( page
11).
 Th e headphone plug is dirty.
 Clean the headphone plug with a soft dry cloth.
 No s ongs or video files are stored on the player.
 Follow the instructions in the displayed message,
and transfer songs or videos from the computer.
No data is played.
 The battery is consumed.
 Charge the battery fully ( page 23).
 If the player does not react, even after charging
the battery, press the RESET button to reset the
player ( page 92).
 No d ata is stored on the player.
 Follow the instructions in the displayed message,
and transfer data from the computer.
 Transferred files are not in a playable format. For
details, see “Supported file format” of
“Specifications” ( page 118).
 Songs or videos may not be played back,
depending on the file format ( page 118).
 Photos may not be displayed, depending on the
file size or the file format ( page 118).
 The playback limitation period of the song has
expired due to subscription conditions, etc.
 Songs with an expired playback limitation period
cannot be played back. Update them using the
software used for transferring.
Continued 
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