AT&T 7720 - Manual (Page 50)

IN CASE OF DIFFICULTY
If the system does not respond to remote commands from a
remote touch tone phone
• Make sure you are calling from a touch tone phone. When you dial a
number, you should hear tones. If you hear clicks instead, the phone
is not a touch tone telephone.
• The answering system may not detect the Remote Access Code while
your announcement is playing. Try waiting until the announcement is
over before entering the code.
• Make sure you enter your Remote Access Code correctly.
• There may be noise or interference on the phone line you are using.
Press keys firmly.
If your outgoing announcement isn’t clear
• If you record your announcement at the base, make sure you speak in
a normal tone of voice, about nine inches from the base.
• Make sure there is no “background” noise (TV, music, etc.) while you
are recording.
• For best sound quality, record the announcement using the cordless
handset.
Display Dial feature does not work
• Check to make sure you have stored correctly your area code or the
phone number you are dialing.
• This feature might not work if the phone is connected to a Private
Branch Exchange (PBX).
• This feature will not work if the screen displays ERROR.
The caller’s name or phone number is not displayed
• Make sure you subscribe to Caller ID service or Caller Name service
from your telephone company.
• Caller ID service might not work when the phone is connected to a
Private Branch Exchange (PBX).
• Caller ID feature is inactive during a power failure.
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