Spektrum SPMAR6335 - Manual (Page 11)

EN
11
visit our website at www.horizonhobby.com, submit a Product Support Inquiry at
https://horizonhobby.quickbase.com/db/bghj7ey8c?a=GenNewRecord, or call
the toll free telephone number referenced in the Warranty and Service Contact
Information section to speak with a Product Support representative.
Inspection or Services - If this Product needs to be inspected or serviced
and is compliant in the country you live and use the Product in, please use the
Horizon Online Service Request submission process found on our website or call
Horizon to obtain a Return Merchandise Authorization (RMA) number. Pack the
Product securely using a shipping carton. Please note that original boxes may
be included, but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible for merchandise until it arrives
and is accepted at our facility. An Online Service Request is available at http://
www.horizonhobby.com/content/_service-center_render-service-center. If you
do not have internet access, please contact Horizon Product Support to obtain a
RMA number along with instructions for submitting your product for service. When
calling Horizon, you will be asked to provide your complete name, street address,
email address and phone number where you can be reached during business
hours. When sending product into Horizon, please include your RMA number, a list
of the included items, and a brief summary of the problem. A copy of your original
sales receipt must be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a
LiPo battery, please contact the appropriate Horizon Product Support office.
Warranty Requirements - For Warranty consideration, you must include
your original sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be serviced or replaced free
of charge. Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service - Should your service not be covered by warranty,
service will be completed and payment will be required without
notification or estimate of the expense unless the expense exceeds 50%
of the retail purchase cost. By submitting the item for service you are agreeing
to payment of the service without notification. Service estimates are available upon
request. You must include this request with your item submitted for service. Non-
warranty service estimates will be billed a minimum of ½ hour of labor. In addition
you will be billed for return freight. Horizon accepts money orders and cashier’s
checks, as well as Visa, MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for service, you are agreeing to Horizon’s Terms and
Conditions found on our website http://www.horizonhobby.com/content/_service-
center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country
of use and ownership. If received, a non-compliant Product will not be
serviced. Further, the sender will be responsible for arranging return
shipment of the un-serviced Product, through a carrier of the sender’s
choice and at the sender’s expense. Horizon will hold non-compliant
Product for a period of 60 days from notification, after which it will be
discarded.