Spektrum SPMAR6410NBL - Manual (Page 12)

EN
12
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide warranty support
or service. Once assembly, setup or use of the Product has been started, you
must contact your local distributor or Horizon directly. This will enable Horizon
to better answer your questions and service you in the event that you may
need any assistance. For questions or assistance, please direct your email to
[email protected], or call 877.504.0233 toll free to speak to a
Product Support representative. You may also find information on our website at
www.horizonhobby.com.
Inspection or Services
If this Product needs to be inspected or serviced, please use the Horizon Online
Service Request submission process found on our website or call Horizon to
obtain a Return Merchandise Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible for merchandise until it
arrives and is accepted at our facility. An Online Service Request is available at
http://www.horizonhobby.com under the Support tab. If you do not have internet
access, please contact Horizon Product Support to obtain a RMA number along
with instructions for submitting your product for service. When calling Horizon,
you will be asked to provide your complete name, street address, email address
and phone number where you can be reached during business hours. When
sending product into Horizon, please include your RMA number, a list of the
included items, and a brief summary of the problem. A copy of your original
sales receipt must be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside of the shipping
carton.
Notice: Do not ship LiPo batteries to Horizon. If you have any issue with
a LiPo battery, please contact the appropriate Horizon Product Support
office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have
been met, your Product will be serviced or replaced free of charge. Service or
replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty service will be
completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the retail
purchase cost. By submitting the item for service you are agreeing to payment
of the service without notification. Service estimates are available upon request.
You must include this request with your item submitted for service. Non-warranty
service estimates will be billed a minimum of ½ hour of labor. In addition you
will be billed for return freight. Horizon accepts money orders and cashiers
checks, as well as Visa, MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for service, you are agreeing to Horizon’s Terms
and Conditions found on our website http://www.horizonhobby.com/Service/
Request/.