Samsung BD-C6900-XAA - Manual (Page 61)

English
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08
Appendix
Troubleshooting
Before requesting service, please check the following.
PROBLEM SOLUTION
No operation can be performed with the
remote control.
Check the batteries in the remote control. They may need replacing.
Operate the remote control at a distance of no more than 20 feet.
Remove batteries and hold down one or more buttons for several minutes
to drain the microprocessor inside the remote control to reset it. Reinstall
batteries and try to operate the remote control again.
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Disc does not play. Ensure that the disc is installed with the label side facing up.
Check the region number of the Blu-ray Disc/DVD.
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Disc Menu does not appear. Ensure that the disc has disc menus. •
The prohibition message appears on the
screen.
This message appears when an invalid button is pressed.
The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles)
You’ve requested a title or chapter number or search time that is out of
range.
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Play mode differs from the Setup Menu
selection.
Some of the functions selected in the Setup Menu may not work properly if
the disc is not encoded with the corresponding function.
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The screen ratio cannot be changed. The screen aspect ratio is fixed on your Blu-ray Disc/DVDs.
This is not a problem with the player.
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No audio. Make sure you have selected the correct Digital Output in the Audio Options
Menu.
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The screen is blocked If the HDMI output is set to a resolution your TV cannot support (for example,
1080p), you may not see a picture on your TV.
Press the STOP ( ) button (on the front panel) for more than 5 seconds
with no disc inside. All settings will revert to the factory settings.
When the factory default settings are restored, all the stored user BD data
is deleted.
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Appendix