Samsung BD-C6500-XAA - Manual (Page 61)

English
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08
Appendix
PROBLEM SOLUTION
Forgot password Press the STOP ( ) button (on front panel) for more than 5 seconds with
no disc inside. All settings including the password will revert to the factory
settings.
Don’t use this unless absolutely necessary.
When the factory default settings are restored, all the user data stored in
the BD data will be deleted.
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If you experience other problems. Go to the contents and find the section of the user manual that contains the
explanations regarding the current problem, and follow the procedure once
again.
If the problem still cannot be solved, please contact your nearest Samsung
authorized service center.
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The picture is noisy or distorted Make sure that the disc is not dirty or scratched.
Clean the disc.
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No HDMI output. Check the connection between the TV and the HDMI jack of the player.
Check if your TV supports 480p, 720p, 1080i, 1080p HDMI input resolution.
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Abnormal HDMI output screen. If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
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PC Share Manager function
I can see folders shared through the PC
Share Manager, but I cannot see the files.
Since it shows only files corresponding to the Image, Music, and Movie
categories, files that do not correspond to these categories may not be
displayed.
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AllShare function
Video is played intermittently. Check if the network is stable.
Check if the network cable is properly connected and if the network is not
overloaded.
Wireless connection between the server and the player is unstable.
Check the connection.
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AllShare connection between TV and PC is
unstable.
IP address under the same subnetwork should be unique, otherwise IP
collision can results in such a phenomenon.
Check if you have a firewall enabled.
If so, disable the firewall function.
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