Ampro Corporation COREMODULE PCI-104 - Manual (Page 25)

CoreModule 800 QuickStart Guide 21
Appendix A Technical Support
Ampro Computers, Inc. provides a number of methods for contacting Technical Support listed below in
Table A-1. Requests for support through the Virtual Technician are given the highest priority, and
usually will be addressed within one working day.
• Ampro Virtual Technician – This is a comprehensive support center designed to meet all your
technical needs. This service is free and available 24 hours a day through the Ampro web site at
http://ampro.custhelp.com . This includes a searchable database of Frequently Asked Questions,
which will help you with the common information requested by most customers. This is a good
source of information to look at first for your technical solutions. However, you must register
online if you wish to use the "Ask a Question" feature.
• Personal Assistance – You may also request personal assistance by creating a Virtual Technical
account and then going to the "Ask a Question" feature. Requests can be submitted 24 hours a
day, 7 days a week. You will receive immediate confirmation that your request has been entered.
Once you have submitted your request, you must log in to go to the "My Stuff" area where you
can check status, update your request, and access other features.
• Embedded Design Resource Center – This service is also free and available 24 hours a day at the
Ampro web site at http://www.ampro.com . However, you must be registered before you can
login to access this service.
The Embedded Design Resource Center was created as a resource for embedded system
developers to share Ampro's knowledge, insight, and expertise gained from years of experience.
This page contains links to White Papers, Specifications, and additional technical information.
Table A-1. Technical Support Contact Information
Method Contact Information
Virtual Technician http://ampro.custhelp.com
Web Site http://www.ampro.com
Standard Mail Ampro Computers, Incorporated
5215 Hellyer Avenue
San Jose, CA 95138-1007, USA