Samsung PS51E6500ES - Manual (Page 19)

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Troubleshooting
If you have any questions about the TV, first refer to this list. If none of these troubleshooting tips apply,
please visit “www.samsung.com,” then click on Support, or contact the call centre listed on the back-cover
of this manual.
Issues Solutions and Explanations
The TV won’t turn on. • Make sure the AC power cord is securely plugged in to the wall outlet
and the TV.
• Make sure the wall outlet is working.
• Try pressing the P button on the TV to make sure the problem is not
the remote. If the TV turns on, refer to “Remote control does not work”
below.
There is no picture/video. • Check cable connections (remove and reconnect all cables connected
to the TV and external devices).
• Set your external device’s (Cable/Sat Box, DVD, Blu-ray etc.) video
outputs to match the connections to the TV input. For example, if an
external device’s output is HDMI, it should be connected to an HDMI
input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the correct input source.
• Reboot the connected device by reconnecting the device’s power
cable.
The remote control does not
work. • Replace the remote control batteries with the poles (+/–) in the right
direction.
• Clean the sensor’s transmission window on the remote.
• Try pointing the remote directly at the TV from 5~6 feet away.
The cable/set top box remote
control doesn’t turn the TV on
or off, or adjust the volume. • Programme the Cable/Set remote control to operate the TV. Refer to
the Cable/Set user manual for the SAMSUNG TV code.
✎ Some of above pictures and functions are available at specific models only.
✎ You can keep your TV as optimum condition to upgrade the latest firmware on web site (samsung.
com
→ Support → Downloads) by USB.
[PE6500-XH]BN68-04092E-02L15.indb 19 2013-01-26 12:33:30