Aalborg AFC - Manual (Page 4)

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1. UNPACKING THE AFM/AFC MASS FLOW METER
1.1 Inspect Package for External Damage
Your AFM/AFC Mass Flow Meter/Controller was carefully packed in a sturdy card-
board carton, with anti-static cushioning materials to withstand shipping shock.
Upon receipt, inspect the package for possible external damage. In case of exter-
nal damage to the package contact the shipping company immediately.
1.2 Unpack the Mass Flow Meter/Controller
Open the carton carefully from the top and inspect for any sign of concealed ship-
ping damage. In addition to contacting the shipping carrier please forward a copy
of any damage report to your distributor or Aalborg
7 directly.
When unpacking the instrument please make sure that you have all the items indi-
cated on the Packing List. Please report any shortages promptly.
1.3 Returning Merchandise for Repair
Please contact the customer service representative of your distributor or Aalborg
if you purchased your Mass Flow Meter/Controller directly, and request a Return
Authorization Number (RAN). Equipment returned without an RAN will not
be accepted. Aalborg
7 reserves the right to charge a fee to the customer for
equipment returned under warranty claims if the instruments are tested to be free
from warrantied defects.
Shipping charges are borne by the customer. Meters returned "collect" will not be
accepted!
It is mandatory that any equipment returned for servicing be purged and neutral-
ized of any dangerous contents including but not limited to toxic, bacterially infec-
tious, corrosive or radioactive substances. No work shall be performed on a
returned product unless the customer submits a fully executed, signed SAFETY
CERTIFICATE. Please request form from the Service Manager.