Troubleshooting – Aussie 68R5A9SSS1 User Manual
Page 35

35
Troubleshooting
Problem
IR Rotisserie burner 
will not stay lit
IR Sear burner will not 
light using ignitor or 
match
Burners will not light 
using a match
Low flame or low heat
Possible Cause
Regulator coupling nut is not 
fully connected to LP cylinder
LP-Excess flow valve tripped in 
regulator
Vapor lock in connections
Obstructions in Burners
Wet Electrodes and Burners
Wire loose or disconnected
Wire shorting (sparking 
between Igniter and Electrode)
Safety sensor is not completely 
heated
IR Sear Burner has filled with 
water
Burners not assembled correctly
LP Gas Cylinder is empty
LP-Excess flow valve tripped in 
regulator
Regulator Coupling nut is 
not fully connected to LP Gas 
Cylinder
Obstructions in Burners
LP-gas in LP Gas Cylinder is low
Excess flow valve tripped in 
regulator
Solution
Tighten coupling nut by hand about one-half to three quar-
ters additional turn. Do not use tools.
Turn Control Knobs to “Off” position and turn LP Gas Cyl-
inder handle clockwise until it stops. Wait five minutes. Relight 
LP gas grill. If flame continues to be low, turn off gas at LP Gas 
Cylinder and grill. Disconnect the regulator from the LP Gas 
Cylinder. Reconnect the regulator to the LP Gas Cylinder. This 
will reset the excess flow valve Perform a leak test. Relight grill. 
Clean the Burners. See “How to Clean Burners” in Care 
and Maintenance.
Dry Electrode with clean cloth. Air dry or use blow dryer.
Reconnect the wire.
Replace Igniter Wire/Electrode assembly. 
(Call the Customer Service Department)
Follow lighting procedure but hold control knob IN for at least 
10 seconds.
Blow or drain water out of ceramic center and or body of 
burner. Close lid when not in use.
See re-assembly after cleaning in Care and Maintenance.
Take LP Gas Cylinder to licensed LP gas supplier to be refilled.
Turn Control Knobs to “Off” position and turn LP Gas Cyl-
inder handle clockwise until it stops. Wait five minutes. Relight 
LP gas grill. If flame continues to be low, turn off gas at LP Gas 
Cylinder and grill. Disconnect the regulator from the LP Gas 
Cylinder. Reconnect the regulator to the LP Gas Cylinder. This 
will reset the excess flow valve Perform a leak test. Relight grill. 
Tighten Regulator Coupling nut by hand about one-half to 
three quarters additional turn. Do not use tools.
See “How to Clean Burners” in Care and Maintenance.
Check LP Gas Cylinder. Refill if necessary.
Turn Control Knobs to “Off” position and turn LP Gas Cyl-
inder handle clockwise until it stops. Wait five minutes. Relight 
LP gas grill. If flame continues to be low, turn off gas at LP Gas 
Cylinder and grill. Disconnect the regulator from the LP Gas 
Cylinder. Reconnect the regulator to the LP Gas Cylinder. This 
will reset the excess flow valve Perform a leak test. Relight grill. 
