Armstrong World Industries Flooring - Manual (Page 4)

4
What should you do if you have a problem?
We want you to be happy with your Armstrong floor. If you’re not,
call your retail store. They can answer your questions and, if necessary,
begin to process a claim. If you have further questions, please contact
us at 1 800 233 3823. PLEASE KEEP YOUR RECEIPT. The receipt is
required to verify proof of purchase and purchase date.
What is NOT covered by this warranty?
• Damage caused by fire, flooding or intentional abuse.
• Damage caused by vacuum cleaner beater bar, caster wheels, spiked
heel shoes, and cutting from sharp objects.
• Loss of gloss/scratching.
• Minor color, shade or texture variations between samples or
printed color photography and the actual material.
• Commercial use of residential products
• Construction or installation related damage
• Floors damaged by excessive moisture such as water leakage
• Installation defects
• Dissatisfaction due to improper maintenance
• Damage caused by improper furniture rests and floor protectors,
and moving appliances across the floor without adequate
protection.
– When moving appliances or heavy furniture, lay a plywood
panel on your floor and “walk” the item across it. This
protects your floor from scuffing and tears.
• Discoloration or damage caused by adhesives or floor care
products not recommended by Armstrong
• Floors that are installed in other than owner occupied or tenant
occupied residences
Warranty Definitions
• Wear or wear-through means loss of the floor design due to
normal household use
• Normal household use means common daily activities in the home
• Manufacturing defect means a visual or construction deficiency
resulting from the manufacturing process
15-YEAR LIMITED
LIGHT COMMERCIAL WARRANTY
Product Line(s): Duality Premium Plus
What is covered and for how long?
The Armstrong 15-year limited light commercial warranty means that
for 15 years from the date of purchase, the floor listed above:
• Will not permanently stain from common household stains
• Will not permanently stain from traffic stains including asphalt
driveway sealer
• Will not permanently scuff from shoe soles
• Will not fade or discolor from heat or sunlight
• Will not discolor from moisture or underlayment panels
• Will not contain manufacturing defects
Installation
Armstrong warrants the installation integrity of these products for
15 years from the date of purchase. Installation integrity means that
the products are installed according to the Armstrong Guaranteed
Installation manual, F-5061. The F-5061 manual is revised on a yearly
basis, and floors must be installed according to the recommendations
contained in the issue of F-5061 that is current and available at the
time of installation.
Terms
Within Five Years: If a defect covered by this warranty is
reported to Armstrong in writing within five years of purchase,
Armstrong will supply new material of the same or similar grade
sufficient to repair or replace the defective material. Armstrong will
also pay reasonable labor costs..
Within Ten Years: If a defect covered by this warranty is
reported to Armstrong in writing after five years but within ten years
of purchase, Armstrong will supply new material of the same or similar
grade sufficient torepair or replace the defective material. Armstrong
will also pay 50% of the reasonable labor costs.
After Ten Years: If a defect covered by this warranty is reported
to Armstrong in writing after ten years but within fifteen years of
purchase, Armstrong will supply new material of the same or similar
grade sufficient torepair or replace the defective material. Armstrong
will not pay labor costs. Per the terms above, Armstrong, at our
discretion, reserves the right to recommend a repair as the primary
option, if one can be facilitated. Full replacement will only be sought if
circumstances exist where repair is not feasible.
Inspection of the material prior to installation is recommended.
Armstrong will not pay labor costs to repair or replace material
with defects that were apparent before or noticed at the end of
installation.
If a defect covered by this warranty is reported to Armstrong in
writing, Armstrong will provide a one-time only replacement of the
floor per unit, and not for multiple complaints of the same nature, for
the lifetime of the floor.
Exclusions
The following are not covered by this warranty:
• Improper maintenance
• Improper installation
• Buckling of the floor when installed by the loose lay method
• Differences between products and samples or photographs
• Indentation from improper loading including high heels, spike shoes,
• Rolling loads, chairs, or other furniture not using floor protectors
• Failure of the floor to adhere to the subfloor due to, for example,
• Moisture, alkaline or hydrostatic pressure from the subfloor
• Inappropriate end-user activities
• Damage caused by fire, flooding or intentional abuse.
10-YEAR LIMITED
LIGHT COMMERCIAL WARRANTY
Product Line(s): Duality Premium
What is covered and for how long?
The Armstrong 10-year limited light commercial warranty means that
for 10 years from the date of purchase, the floor listed above:
• Will not permanently stain from common household stains
• Will not permanently stain from traffic stains including asphalt
driveway sealer
• Will not permanently scuff from shoe soles
• Will not fade or discolor from heat or sunlight
• Will not discolor from moisture or underlayment panels
• Will not contain manufacturing defects