Telenav Scout v1.9 for iPhone (open market) - Manual (Page 65)

17. Error Conditions
Account cancelled
Your Scout account has been cancelled. Contact Scout Customer Support at 1-888-353-6284.
Account not found
You do not have a valid Scout account. Contact Scout Customer Support at 1-888-353-6284.
GPS signal weak, Cannot get GPS signal, or No GPS data
Move to an area where your device has a clearer view of the sky and can still connect with your device. Please note that
some car windshields that have heat-reflective coatings may reduce the quality of the GPS signal. Your device should
announce when you have adequate GPS signal again.
Low battery
The GPS will not work if the device’s battery charge level is below about 15%. Starting with a freshly charged standard
battery, we have used Scout for around 4 hours before it became necessary to connect the charging cable. If you get a
low battery warning, connect a charging cable as soon as possible. In some cases, you may need to wait a while for the
battery to become sufficiently charged so that the GPS receiver will work.
Network signal weak
If the carrier network signal is weak, move to an area where reception is better and try the function that requires network
access again. You will also receive an announcement for network outage, which appears on a yellow banner at the
bottom of the screen.
Scout encountered an error
Scout is having technical problems with the specific request that you made. This can be due to an address that it cannot
find, or mapping data that does not allow routing from where you are to where you want to go. In this case, try to use a
nearby address.
Scout not available
If you get an advisory message that Scout is not available, exit the application and then re-launch it. If the problem
recurs, it may be due to a temporary server outage.
Unable to generate a route
Scout could not generate a route between the two endpoints of the route. This may be a temporary error if you have a
weak GPS signal when establishing the origin, but may be due to errors in the map data in the area around the
destination.
18. FAQs
Why do I need the carrier’s data service?
The data plan allows you to access nationwide routes, maps, and Places content from the Scout servers using the data
communication features of your device. These services are different from your cellular airtime. To order a data plan,
please contact your wireless carrier.
How long after I apply for the data service until I can use my Scout app?
With data, you should be able to start using the Scout application right after it has been downloaded.
How many devices can I install Scout on with my account?
There is no limit of how many of your devices on which you can install Scout. To access Scout on different devices,
simply install the app and then log in with your scout.me User Name and Password that you are asked to create the first
time you launch Scout. However, you can only use Scout’s premium features on one device at a time.
© 2013 Telenav, Inc. Page 65 of 70