DiabloSport Trinity How To: Upload a Custom Tune to Your Predator or Trinity - Manual (Page 5)

Driver Troubleshooting:
If the DS Downloader program searches but does not find the tool:
For XP:
Right click 'My Computer'/PROPERTIES/HARDWARE/DEVICE MANAGER/double‐click PORTS/
then find the line describing the cable (Prolific USB, Radio Shack whatever...) and double‐click it,
under DEVICE STATUS it has to read 'This device is working properly' to insure that the driver
program is installed.
For Vista:
The procedure is the same as XP, but you can click right to 'DEVICE MANAGER' after right‐
clicking on the 'Computer' icon.
Note about Vista: if the Device Status reads 'This device cannot start Code 10', that is an
issue with Windows and you will have to have someone diagnose the problem (like the Geek
Squad or equivalent), or try another computer. However, sometimes uninstalling and
reinstalling the driver program will solve this issue.
For Windows 7:
Click the Start Menu and select ‘Control Panel’, then Device Manager, and find the line
describing the cable (Prolific USB, Radio Shack whatever...), double‐click it, and under DEVICE
STATUS it has to read 'This device is working properly' to insure that the driver program is
installed.
OR
If your version of Windows 7 does not have a ‘Control Panel’ selection in the START menu, you
can select ‘Devices and Printers’, and the port the cable is plugged into will be listed under the
‘Unspecified’ heading. Double‐click that icon, then the ‘Hardware’ tab. The cable will be listed
under ‘Device Functions’, double‐click that line to see the Device Status. It should read 'This
device is working properly' to insure that the driver program is installed.
If the driver program is installed (Device Status reads “Device is working properly”) and the
tuner is not connecting:
It is likely a bad cable or faulty USB port.