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Troubleshooting tips – GE JM250DFBB User Manual

Page 19

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19

TROUBLESHOOTING TIPS

Troubleshooting tips ... Before you call for service

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

Possible Cause

What To Do

Surface units will not
maintain a rolling boil or
cooking is not fast enough.

Improper cookware being used.

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surface unit selected.

In some areas, the power (voltage) may be low.

Cover pan with a lid until desired heat is obtained.

Cooktop feels hot.

Large pans hold heat.

Choose a pan that matches the size of the surface unit
you are using.

The oven vent is blocked.

Pans on the right rear surface unit block air flow from the
oven vent and cause the cooktop to get hot.

Coil surface units do not
work properly.

The surface units are not plugged in solidly.

With the controls off, check to make sure the surface unit
is plugged completely into the receptacle.

The surface unit controls improperly set.

Check to see the correct control is set for the surface unit
you are using.

The drip pans are not set securely in the cooktop.

With the controls off, check to make sure the drip pan is
in the recess in the cooktop and that the opening in the
pan lines up with the receptacle.

A fuse in your home may be blown or the circuit
breaker tripped.

Replace the fuse or reset the circuit breaker.

Frequent cycling off and on
of surface units.

Improper cookware being used.

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My new oven doesn't cook
like my old one. Is something
wrong with the temperature
settings?

Your new oven has a different cooking system from
your old oven and therefore may cook differently
than your old oven.

For the first few uses, follow your recipe times and
temperatures carefully. If you still think your new oven
is too hot or too cold, you can adjust the temperature
yourself to meet your specific cooking preference.
NOTE:

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Food does not bake properly.

Oven controls improperly set.

See the Cooking Modes section.

Rack position is incorrect or rack is not level.

See the Cooking Modes section and Cooking Guide.

Incorrect cookware or cookware of improper size
being used.

See the Cookware section.

Oven temperature needs adjustment.

See the Special Features section.

Ingredient substitution.

Substituting ingredients can change the recipe outcome.

Food does not broil properly.

Oven controls improperly set.

Make sure you select the appropriate broil mode.

Improper rack position being used.

See Cooking Guide for rack location suggestions.

Food being cooked in a hot pan.

Make sure cookware is cool.

Cookware not suited for broiling.

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Aluminum foil used on the broiling pan and grid has
not been fitted properly and slit as recommended.

If using aluminum foil conform to pan slits.

In some areas the power (voltage) may be low.

Preheat the broil element for 10 minutes.

Door not open to the broil stop position as
recommended.

Make sure door is open to broil stop when broiling.

Oven temperature too hot or
too cold.

Oven temperature needs adjustment.

See the Special Features section.

Oven does not work or
appears not to work.

A fuse in your home may be blown or the circuit
breaker tripped.

Replace the fuse or reset the circuit breaker.

Oven controls improperly set.

See the Oven Controls section.

Oven is in Sabbath Mode.

Verify, that the oven is not in Sabbath Mode. See the
Special Features section.

“Crackling” or “popping”
sound.

This is the sound of the metal heating and cooling
during both the cooking and cleaning functions.

This is normal.

Why is my range making a
"clicking" noise when using
my oven?

Your range cycles the heating elements by turning
relays on and off to maintain the oven temperature.

This is normal.

Clock and timer do not work.

A fuse in your home may be blown or the circuit
breaker tripped.

Replace the fuse or reset the circuit breaker.

Plug on range is not completely inserted in the
electrical outlet.

Make sure electrical plug is plugged into a live, properly
grounded outlet.

Oven controls improperly set.

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