HP StorageWorks Ultra Density Optical Storage - Manual (Page 53)

Troubleshooting
53 HP StorageWorks 3800ux/7100ux Optical Jukebox User’s Guide
■
Check that the application software
is compatible with the jukebox.
■
Check that the device is present on
the system using HP StorageWorks
Library & Tape Tools, available from
http://www.hp.com/support/tape
tools
.
■
Power cycle the jukebox and power
down the host. Wait until the
jukebox completes its power cycle
before powering up the host.
The power-on selftest failed and
DEVICE FAILED
displays
■
Power cycle the jukebox.
■
If the power-on test continues to fail,
press ENTER , write down the
displayed error code and a micro
move error, and contact your
support representative.
Power to the jukebox failed while a disk
was in the drive and the display did not
return to
READY
after the power came
back on
■
Power cycle the jukebox.
■
If
READY
does not display
(power-on test is unsuccessful),
switch off the power and contact
your support representative.
Caution: Do not move the unit!
Moving the unit risks damaging
the optical drive.
No display messages appear
■
Ensure that the power cord is
connected.
■
Ensure that the power switch is on.
■
Power cycle the jukebox.
Table 9: Troubleshooting installation (Continued)
Problem Solution