HP XP P9500 Storage - Manual (Page 19)

5 Troubleshooting
This chapter provides troubleshooting information for Compatible XRC.
General troubleshooting
For troubleshooting errors encountered during the Compatible XRC operation, see the HP P9000
Remote Web Console Messages.
For troubleshooting the general errors of Remote Web Console, see the HP P9000 Remote Web
Console User Guide.
Console messages
The table shows how to solve the problems when the console messages appear while you are
operating the Compatible XRC.
Table 7 Compatible XRC console messages and troubleshooting
Description Console message
With the Compatible XRC session suspended, when the RESUME operation
is performed after adding a new utility volume or migrating one with the ANTX5106E LIC ERROR, REAS=00000020
XADDPAIR command, this error may occur. In this case, perform the
RESUME operation again.
If the ANTA5107E (RC=9014, REAS=604 or REAS=608) console message
appears during the XADDPAIR operation, the Compatible XRC program ANTA5107E (RC=9014, REAS=604 or
REAS=608)
product may not be installed on the P9500 storage system. If the
Compatible XRC program product is not installed, install it.
If the ANTX5123W console message is displayed during the RESUME
operation for Compatible XRC pairs, the operation might be unsuccessful. ANTX5123W
In this case, you must perform the XDELPAIR operationto delete the pairs,
and then perform the XADDPAIR operation to create the pairs again.
If the Compatible XRC pairs are deleted when a number of sidefiles of the
Compatible XRC pairs remain in cache, this message appears, and a
time-out error might occur.
CAUTION: Deleting the Compatible XRC pairs must not be performed.
ANTX5124W
When the time-out error occurs, the XQUERY TSO command or SCDATA
operation must be performed to check that no sidefiles of the Compatible
XRC pairs exist on cache before deleting the Compatible XRC pairs.
Additionally, in the case of a time-out error, the pair information managed
in SDM and DKC may not match. This is because the sessions remain in
DKC though the pair-status in SDM where XDELPAIR was performed is
deleted. Performing the LISTSESS command can check for the sessions. If
you find the remaining sessions, complete the sessions by the TERMSESS
command.
When the XADDPAIR command is performed after completing sessions,
the ANTA5107E (RC=608) message appears, and the XADDPAIR
command may fail to perform. You must perform the XADDPAIR command
again.
If you resume the Compatible XRC pair when the sidefiles of the Compatible
XRC pair remain on cache in the following condition, the time-out error
occurs. The Compatible XRC pair must not be performed. Time-out error
• The XSUSPEND TSO command was performed to suspend the
pair-volume.
•
Any failure made the pair-volume suspended.
When the time-out error occurs, the XQUERY TSO command must be
performed to check that no sidefiles of the Compatible XRC pairs exist on
General troubleshooting 19