HP ProLiant DL585 G7 Server - Manual (Page 87)

Troubleshooting 87
Service notifications
To view the latest service notifications, refer to the HP website ( http://www.hp.com/go/bizsupport ). Select
the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 87 )," and follow the appropriate diagnostic path. If the other flowcharts
do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on
page 88 )." The General diagnosis flowchart is a generic troubleshooting process to be used when the
problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
• Start diagnosis flowchart (on page 87 )
• General diagnosis flowchart (on page 88 )
• Server power-on problems flowchart (on page 90 )
• POST problems flowchart (on page 93 )
• OS boot problems flowchart (on page 95 )
• Server fault indications flowchart (on page 96 )
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item See
1 "General diagnosis flowchart (on page 88 )"
2 "Power-on problems flowchart (" Server power-on problems flowchart " on
page 90 )"
3 "POST problems flowchart (on page 93 )"
4 "OS boot problems flowchart (on page 95 )"
5 "Server fault indications flowchart (on page 96 )"