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HP 242 G1 Notebook PC User Manual

Page 10

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Appendix B Troubleshooting .......................................................................................................................... 87

Troubleshooting resources ................................................................................................................. 87
Resolving issues ................................................................................................................................ 87

The computer is unable to start up .................................................................................... 87
The computer screen is blank ............................................................................................ 88
Software is functioning abnormally .................................................................................... 88
The computer is on but not responding ............................................................................. 88
The computer is unusually warm ....................................................................................... 88
An external device is not working ...................................................................................... 89
The wireless network connection is not working ................................................................ 89
The optical disc tray does not open for removal of a CD or DVD ...................................... 89
The computer does not detect the optical drive ................................................................. 90
A disc does not play ........................................................................................................... 90
A movie is not visible on an external display ..................................................................... 91
The process of burning a disc does not begin, or it stops before completion .................... 91

Appendix C Electrostatic discharge .............................................................................................................. 92

Index ................................................................................................................................................................... 93

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