HP Scanjet G2410 Flatbed Scanner - Manual (Page 18)

Scanner has stopped working properly
If the scanner stops scanning, complete the following steps, in order. After each step,
start a scan to see if the scanner is working. If the problem continues, proceed with the
next step.
1. A cable might be loose. Ensure that both the USB cable and power cable are securely
connected.
2. Turn the scanner off using the power switch, wait 60 seconds, and then turn it back
on.
3. Restart your computer.
4. A software conflict might exist on your computer. You might need to uninstall and then
reinstall the scanner software.
a. Click Start, click Settings, and then click Control Panel (in Windows XP, click
Start, and then click Control Panel).
b. Click Add or Remove Programs(in Windows Vista, the Programs and
Features tool) and then select HP Scanjet G2410 or HP Scanjet G2710.
c. Click Remove.
d. ClickAdd or Remove Programs (in Windows Vista, the Programs and
Features tool) and then select the HP Photosmart software.
e. Click Remove.
5. Reinstall, using the HP Photosmart software CD that came with your scanner. When
you insert the CD, an installation interface launches automatically. Choose the HP
Photosmart software to install.
If the scanner still does not work, visit www.hp.com/support or contact HP Customer
Support.
Additional troubleshooting information
If you have the HP Photosmart software installed, you can use the onscreen Help to solve
other problems with the scanner. To gain access to the Help, double-click the
HP Solution Center icon on your desktop, and then click Help. Under the
Documentation section, click Product Help. The Help system provides information
about the scanner hardware as well as information about the HP Photosmart software
and HP Scanning software. Also, see Scan troubleshooting in the general
Troubleshooting and support section of the Help.
Scanner operation problems
• Scanner will not turn on
• Scanner does not scan right away
• Buttons appear not to work
• Issues with scanning documents or text (OCR)
• Scanned image is fuzzy
• Scanner is scanning items very slowly
• Scanner glass needs to be cleaned
Chapter 3
16 Troubleshooting