HP Deskjet 610c Printer - Manual (Page 9)

8
English
Getting Help When Things
Go Wrong
When problems occur, the quickest way to find a
solution is to use the troubleshooting feature in
the HP Toolbox. With a few clicks of the mouse
button, you’ll find your specific problem and
details on how to fix it.
The HP Toolbox
For each Windows system, here are a couple of
places to find it.
Windows 95, Windows 98, and
Windows NT 4.0
• Double-click the HP Toolbox shortcut icon.
This shortcut is always on your desktop.
– OR –
• Click the HP Toolbox icon in the taskbar. The
icon is displayed in the taskbar when the
HP Toolbox is open and you’re printing.
Windows 3.1 x
• Double-click the HP Toolbox icon in the
HP DeskJet Utilities group in the Program
Manager.
– OR –
• Double-click the HP Toolbox icon. It’s on your
desktop when you start your computer.
Once you’re in the HP Toolbox…
1. Click the Troubleshooting tab.
2. Click the appropriate category.
3. Click on the description of the problem.
4. Click to further explore possible solutions.
Solving Common Problems
The text or graphics are in the
wrong place
Paper orientation . If the printing is positioned
incorrectly on the page, make sure you’ve
selected the correct orientation (Portrait or
Landscape) on the Features tab of the HP print
settings box.
Alignment. If the color ink and black ink don’t
line up on the printed page, align the print
cartridges. In the HP Toolbox, click the
Printer
Services tab, and then click Align the print
cartridges .
Paper Loading. If the printing is slanted or
skewed, try reloading the paper.
Margin settings. If text is running off the edge of
the page:
• Make sure the margins are set correctly in your
software program.
• Make sure the elements in your document fit
within the printable area of the page.
• Make sure you’ve selected the right paper size
on the Setup tab of the HP print settings box.
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