HP ProLiant BL490c G6 Server-Blade - Manual (Page 59)

Troubleshooting 59
Troubleshooting
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes
problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide,
select a language:
• English ( http://www.hp.com/support/ProLiant_TSG_en )
• French ( http://www.hp.com/support/ProLiant_TSG_fr )
• Italian ( http://www.hp.com/support/ProLiant_TSG_it )
• Spanish ( http://www.hp.com/support/ProLiant_TSG_sp )
• German ( http://www.hp.com/support/ProLiant_TSG_gr )
• Dutch ( http://www.hp.com/support/ProLiant_TSG_nl )
• Japanese ( http://www.hp.com/support/ProLiant_TSG_jp )
The HP BladeSystem c-Class Enclosure Troubleshooting Guide provides procedures and solutions for
troubleshooting HP BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to
troubleshoot enclosures, and it includes a flowchart to help you navigate the troubleshooting process. To
view the guide, see the HP website ( http://www.hp.com/support/BladeSystem_Enclosure_TSG_en ).
Pre-diagnostic steps
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT: This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information on
procedures, hardware options, software tools, and operating systems supported by the server.
1. Review the important safety information (on page 59 ).
2. Gather symptom information (on page 61 ).
3. Prepare the server for diagnosis (on page 61 ).
4. Use the Start diagnosis flowchart (on page 64 ) to begin the diagnostic process.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.