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Troubleshooting power problems – HP Pavilion 13-a010dx x360 Convertible PC User Manual

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WARNING!

Do not charge the computer battery while you are onboard aircraft.

When charging or calibrating a battery

When installing or modifying system software

When writing information to a disc (select models only)

When running Disk Defragmenter on computers with internal hard drives

When performing a backup or recovery

When you connect the computer to external AC power:

The battery begins to charge.

The screen brightness increases.

The power meter icon on the Windows desktop changes appearance.

When you disconnect external AC power, the following events occur:

The computer switches to battery power.

The screen brightness automatically decreases to save battery life.

The power meter icon on the Windows desktop changes appearance.

Troubleshooting power problems

Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to

AC power:

The computer does not turn on.

The display does not turn on.

The power lights are off.

To test the AC adapter:

1.

Shut down the computer.

2.

Connect the AC adapter to the computer, and then plug it into an AC outlet.

3.

Turn on the computer.

If the power lights turn

on, the AC adapter is working properly.

If the power lights remain

off, check the connection from the AC adapter to the computer

and the connection from the AC adapter to the AC outlet to be sure that the connections

are secure.

If the connections are secure and the power lights remain

off, the AC adapter is not

functioning and should be replaced.

Contact support for information about obtaining a replacement AC power adapter.

Running on external AC power 45