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Configuring call home notification, Part 1: specifying support center information – HP StorageWorks 2.32 Edge Switch User Manual

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Monitoring SAN Products

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HA-Fabric Manager User Guide

Note:

Setting too short of an interval can cause the recipient’s e-mail inbox to fill

VERY quickly.

7. Click User List to specify which users receive e-mail notifications. The

HAFM 8 Server Users dialog box displays.

8. Choose the check box in the Email column for each user.

9. Click OK.

Configuring Call Home Notification

By configuring the call home feature, you enable the appliance to automatically
dial-in to a support center to report system problems. To set up the call home
feature, you must first specify the support center information through the call
home configurator and then enable the call home feature through the HAFM
application. If you are upgrading from a previous release of the application, all of
your call home settings are preserved.

Part 1: Specifying Support Center Information

Follow these instructions only if you are using a U.S.-based call home provider. If
you are configuring call home using a provider outside the U.S., contact your
Customer Support representative.

1. When you installed the HAFM application, a Call Home Configuration icon

was added to your desktop. Double-click this icon. The Call Home
Configuration dialog box displays, as shown in

Figure 63

.

Figure 63: Call Home Configuration dialog box (for U.S. installations)

2. Enter the phone number for the primary attention server located at the call

center in the Call Center Phone Number field. Be sure to include all the
information necessary, including country codes, area codes, and any prefix
required to access an outside line.

3. Enter the phone number where the local server can be reached in the Local

Phone Number field. Include all the information necessary, including
country codes and area codes.