HP OmniBook 4150 Notebook PC - Manual (Page 5)

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Who Should Read This Book
This manual is for anyone who wants to:
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Diagnose hardware problems on an HP notebook computer
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Understand the purpose of DiagTools
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Learn how to use DiagTools
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Know what to do when a test fails
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Provide HP-dedicated support agents with more information for solving
problems quickly and effectively
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Find out where to get more information and support.
What is DiagTools?
The first step in solving a problem with a PC is diagnosis.
HP’s DiagTools helps you diagnose hardware-related problems on an HP notebook
computer. It is a series of tools designed to help you to:
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Verify the correct functioning of a notebook computer
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Diagnose hardware-related problems
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Prevent unneeded repair
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Provide precise information to HP-dedicated support agents so that they can
solve any problem quickly and effectively.
DiagTools is not a repair tool.
Overview of DiagTools
The DiagTools utility has four parts:
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Hardware Detection, which automatically detects the hardware configuration of
a notebook computer. Hardware detection is described in chapter 2.
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The Basic Tests, which determine the correct functioning of the PC as a whole.
The basic test phase is described in chapter 3.
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The Advanced Tests. These provide complete, in-depth testing and diagnosis of
the PC’s individual components. The advanced test phase is described in
chapter 4.
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The Support Ticket, which is a complete record of the test results and the PC’s
configuration. The support ticket can be used to communicate the test results to
your local or HP-dedicated support agent. This is described in chapter 5.