Brother DS-720D - Manual (Page 49)

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IMPORTANT
For technical help, you must contact the Customer Service center in the country where you bought the
scanner. For more information, see For customer service on page 54. Calls must be made from within
that country.
If you think there is a problem with your scanner, check the chart below and follow the suggestions.
Most problems can be easily resolved by yourself. If you need additional help, go to the Brother Solutions
Center at http://solutions.brother.com/ for more FAQs and troubleshooting tips.
Using non-Brother supplies may affect scan quality, hardware performance and product reliability.
Error and maintenance messages
Troubleshooting
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Error message Cause Action
Driver busy The scanning application in use
crashed or the scanner driver is
locked with administrator rights. Remove the Micro USB Cable from
your computer. Reconnect the Micro
USB Cable to the computer, and
launch the application again.
A document is jammed. Please open
the top cover and remove the
jammed paper by pulling it forward,
then try again. A document is jammed. Open the top cover and remove the
document by pulling it forward, then
close the top cover.
The cover of the manual document
feeder is open. Your scanner’s top cover is open
when scanning starts. Close the top cover and start scan-
ning again.
No paper in the manual document
feeder No document is set in the feeder slot. Set your document in the feeder slot
and start scanning again.
Cannot find the scanner. Your scanner is not connected to
your computer. Confirm that the Micro USB Cable
connecting the scanner to the com-
puter is properly connected.
Operation system return error Your Operating System cannot rec-
ognize your scanner. „ Confirm that the Micro USB Cable
connecting the scanner to the
computer is properly connected.
„ Restart the computer.