Brother PE-DESIGN PLUS - Manual (Page 77)

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Troubleshooting
If a problem occurs, click Customer Support on the menu of PE-DESIGN PLUS to visit the following Web
site, where you can find causes and solutions to various problems and answers to frequently asked questions.
If you have a problem, check the following solutions. If the solutions suggested do not correct the problem,
contact your authorized dealer or Brother Customer Service.
Problem Estimated Cause Solution Page
The software is not installed
correctly.
An operation not described
in the installation procedure
was performed. (For
example, Cancel was
clicked or the CD-ROM was
removed before the
procedure was completed.)
Follow the instructions as the software
installs to correctly install the software.
The installer does not
automatically start up.
Refer to the memo on page 6 of the
Operation Manual, “If the installer does
not automatically start up”.
The message “No card writer
module is connected. Please
connect card writer module.”
appeared.
The driver for the USB
Card Writer Module is not
installed correctly.
When the USB connector is correctly
plugged into the USB port, the installer
for the driver of the USB Card Writer
Module starts up.
If the operation
described at the
left does not
correct the
problem, go to the
Web site
mentioned under
“Technical
Support”.
(Refer to page 9.)
When trying to upgrade from
an older version, the message
“Cannot connect to the
Internet.” or “The server could
not be connected to. Wait a
while, and then try connecting
again.” appeared and the USB
Card Writer Module could not
be upgraded.
The computer with the
USB Card Writer Module
connected to its USB port
could not establish a
connection to the Internet.
To upgrade the USB Card Writer
Module, the computer with the Card
Writer Module connected to its USB
port must connect to the Internet. If
firewall software is being used, it must
be temporarily disabled during the
upgrade. If a connection to the Internet
cannot be established, contact your
authorized dealer.
The USB Card Writer Module
does not operate correctly. Not enough power is
being supplied.
Connect the USB Card Writer Module
to a USB port on the computer or to a
self-powered USB hub that can supply
enough power to the Card Writer
Module.
PE-DESIGN_Plus.fm Page 75 Wednesday, July 6, 2011 3:40 PM