Chapter 6: troubleshooting – Sterlco M2B+ Controller User Manual
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Chapter 6: Troubleshooting
This Troubleshooting section should be used in conjunction with the Troubleshooting section 
of the unit that the controller was supplied with. The problems listed below are displayed on 
the LCD and the action the user takes will depend on whether the alarm is critical or non- 
critical. 
Problem
Possible Cause
Solution
Process Temperature Alarm 
does not acknowledge when 
Process Temperature is lower 
than Setpoint
Alarm configuration is set up 
incorrectly.
Change the configuration to 
Low, High, High/Low, or 
Event. See 5-4 on page 34.
Alarm Mode is configured 
incorrectly
Change the Mode to either 
Absolute or Deviation. See 5-4 
on page 34.
Alarm trip point incorrect set.
Change the value of the high 
or low tripping point for the 
alarm. See 5-4 on page 34.
Process Temperature Alarm 
does not acknowledge when 
Process Temperature is higher 
than Setpoint
Alarm configuration is set up 
incorrectly.
Change the configuration to 
Low, High, High/Low, or 
Event. See 5-4 on page 34.
Alarm Mode is configured 
incorrectly
Change the Mode to either 
Absolute or Deviation. See 5-4 
on page 34.
Alarm trip point incorrect set.
Change the value of the high 
or low tripping point for the 
alarm. See 5-4 on page 34.
Setpoint will not change with 
a change of Remote Analog 
Setpoint value, or setpoint 
displays 0.
Remote input is not enabled.
Change the value for “Remote 
Input” in the Secondary Menu 
to SETP.
Remote input is incorrectly 
configured.
Remote Signal value is 
incorrect.
Change the range for “Remote 
Signal” to desired setting.
Ramp/Soak program does not 
transition to desired setpoint.
The status of the program has 
been stopped.
Either Press the Run/Hold 
button on the face of the 
controller or change the value 
of “Prog Ramp/Soak” in the 
Secondary Menu to ON.
The segment setpoint is 
incorrect.
Change the value of “Seg # 
SetPoint” to desired 
temperature.
The program time is too short 
for the heating/cooling 
capacity of the unit.
Change the value of “Seg # 
Time” to a longer timer 
period.
Last setpoint in Ramp/Soak 
program reverts back to first 
setpoint
The Program End function is 
incorrectly configured.
Change the value of “Prog 
End” to HOLD.
Ramp/Soak program never 
stops cycling through steps
The Program End function is 
incorrectly configured.
Change the value of “Prog 
End” from LOOP to desired 
action at the end of program.
