Sterlco Midsize - Manual (Page 13)

Portable Hot Oil Temperature Control Units Page 13
Chapter 2: Shipping Information
2-1 Unpacking and Inspection
You should inspect your portable hot oil temperature control unit for possible shipping
damage. If the container and packing materials are in re-usable condition, save them for
reshipment if necessary.
Thoroughly check the equipment for any damage that might have occurred in transit, such as
broken or loose wiring and components, loose hardware and mounting screws, etc. In case of
breakage, damage, shortage, or incorrect shipment, refer to the following sections.
2-2 In the Event of Shipping Damages
Important!
According to the contract terms and conditions of the Carrier,
the responsibility of the Shipper ends at the time and place of shipment.
; Notify the transportation company’s local agent if you discover
damage.
; Hold the damaged goods and packing material for the examining
agent’s inspection. Do not return any goods to the manufacturer
before the transportation company inspection and authorization.
; File a claim against the transportation company. Substantiate the
claim by referring to the agent’s report. A certified copy of our
invoice is available upon request. The original Bill of Lading is
attached to our original invoice. If the shipment was prepaid, write us
for a receipted transportation bill.
; Advise the manufacturer regarding your wish for assistance and to
obtain an RMA (return material authorization) number.