Alcatel-Lucent OmniGenesys - Manual (Page 5)

Putting together a communications solution for your
enterprise from elements offered by different vendors is
feasible. But eventually, ensuring maintenance and
support quality, equipment upgrade compatibility and
interoperability will be challenging. As you try to decide
on work-arounds you are likely to look for compromises;
the quality of your service will suffer and therefore your
business itself will suffer.
Alcatel-Lucent is unique in offering world-class solutions
through a single supply source. This means you get the
quality you require plus the guarantee of a hassle-free
future, and all at a reduced cost in terms of acquisitions,
deployment, maintenance, upgrades and support. In
addition, our special Alcatel-Lucent OmniGenesys
Contact Center package offers you the most efficient
way of implementing the powerful Genesys application
for contact centers.
This integrated solution combines two global
market leaders in a convenient one-stop bundle to
boost your competitivity and profitability.
Alcatel-Lucent OmniGenesys Contact Center is based on
the Alcatel-Lucent OmniPCX platform, which provides a
powerful application environment for advanced
enterprise communications. The platform is continually
enriched with the state-of-the-art solutions that global
companies demand: mobile telephony, unified
messaging, video/audio conferencing, and greater
ergonomy for the user. And to be cost-effective, these
solutions require a mix of digital and IP technologies.
Only Alcatel-Lucent and Genesys
can offer all this!
Genesys + Alcatel-Lucent: the winning alliance