Alcatel-Lucent OmniGenesys - Manual (Page 2)

Genesys Suite
Genesys Suite, the Genesys Customer
Interaction Platform, is at the core of
the solution that routes and processes
interactions across your enterprise,
connecting customers to the right
resource – the first time.
Dynamic Contact Center
The Dynamic Contact Center
orchestrates, in real-time, a variety
of Genesys capabilities to help
companies manage fluctuating
contact center variables and
conditions.
It redefines the three parameters that
drives today’s contact centers: traffic
resources and outcomes in order to
maximize quality and revenue
performance while reducing costs.
Key solution benefits
Organizations that implement the
Dynamic Contact Center can expect
to immediately reap significant
benefits within the contact center
and across the enterprise:
■ Business and organizational
benefits
■
Revenue and profitability
■ Contact center manager benefits
■
Customer benefits
■ Agent benefits
Capitalize on the excellence of Genesys,
the world’s leading large call center software company
Genesys Solutions are used by
leader companies:
■ 10 in 10 top Telecommunications
■ 3 in 5 top Airlines
■ 4 in 5 top Healthcare
■ 5 in 5 top Security and Insurance
Genesys is the world’s leading
provider of contact center
software solutions with thousand
of customers in 80 countries.
Faced with the constant pressure
to generate revenue, manage
rising traffic volume, and meet
ever-increasing customer service
expectations, contact centers
now have a prime opportunity
to embrace a breakthrough
model and vision: the Dynamic
Contact Center.