3 warranty and service, 4 serial number – Yokogawa FU24 All-in-One pH/ORP Sensor User Manual
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1.4 Serial number
The Serial number is defined by nine (9)
alphanumeric characters:
X1X2
Production location
X3X4
Year/Month code
X5X6 X7X8 X9
Tracking number
Example:
N1C800028
Table 1:
Production year according to
DIN. IEC 60062
Year Yearcode Year Yearcode
2010 A 2023 R
2011 B 2024 S
2012 C 2025 T
2013 D 2026 U
2014 E 2027 V
2015 F 2028 W
2016 H 2029 X
2017 J 2030 A
2018 K 2031 B
2019 L 2032 C
2020 M 2033 D
2021 N 2034 E
2022 P 2035 F
Table 2:
Production month code according to
DIN. IEC 60062
Month Monthcode
January 1
February 2
March 3
April 4
May 5
June 6
July 7
August 8
September 9
October O
November N
December D
1.3 Warranty and Service
Yokogawa products and parts are
guaranteed free from defects in
workmanship and material under normal
use and service for a period of (typically) 12
months from the date of shipment from the
manufacturer. Individual sales organizations
can deviate from the typical warranty
period, and the conditions of sale relating
to the original purchase order should be
consulted. Damage caused by wear and
tear, inadequate maintenance, corrosion,
or by the effects of chemical processes are
excluded from this warranty coverage. In
the event of warranty claim, the defective
goods should be sent (freight paid) to the
Service Department of the relevant sales
Organization for repair or replacement (at
Yokogawa’s discretion).
The following information must be included
in the letter accompanying the returned
goods:
• Model Code and Serial Number.
• Original Purchase Order and Date.
• Length of time in service and description
of the process.
• Description of the fault and circumstances
of the failure.
• Process/environmental conditions that may
be related to the failure of the sensor
• Statement as to whether warranty or non-
warranty service is requested.
• Complete shipping and billing instructions
for return of material, plus the name and
phone number of a contact person that
can be reached for further information.
• Clean Statement
Returned goods that have been in
contact with process fluids must be
decontaminated and disinfected prior
to shipment. Goods should carry a
certificate to this effect, for the health and
safety of our employees. Material Safety
Data sheets must be included for all
components of the process to which the
sensor(options) have been exposed.