Troubleshooting – Actiontec electronic GT701A User Manual

Page 76

Troubleshooting

This chapter contains a list of problems that may be encountered while using the
Modem, and techniques to solve them. Note that these techniques may not be suc-
cessful in all cases. Also included is a list of frequently asked questions.

Troubleshooting

Cannot Use the Internet

Physical Connections
Ensure the Modem’s Power light is on, as well as the appropriate lights for any
active connections (Ethernet or

USB

). If the connection is not active, reconnect

the appropriate cable.

Connection to the Router
Check that the default

address the computer is receiving is correct by select-

ing Start, Run, typing

cmd

in the “Open” text box, then typing

ipconfig

. The

address should be

192.168.0.

x (with “x” representing a number from

through

254

), and the Default Modem address should be

192.168.0.1

. If not, restart the

computer to allow the Modem to assign a

address. If a static

address was

previously assigned to the computer, it will need to be removed before the
Modem can dynamically assign a new

address. After the computer restarts,

check the

address of the computer again. If it is still not correct, type

ipcon-

fig /?

(note the space after

ipconfig

) to receive an explanation about how

to release and renew the

address.

Once the

address has been verified as correct, open a Web browser. In the

“Address” text box, type

192.168.0.1

and click Go. The Modem’s Web

Configurator Main Menu screen appears, verifying the Modem’s active connection.