ION Audio Pure LP - Manual (Page 8)

8
TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
I don't hear any audio
when I'm recording and
I don't see the volume
meter moving.
iOS device or ION
product is not powered
on.
Make sure your iOS device and ION product are
both powered on.
iOS device not
connected your ION
product.
Make sure your iOS device is securely connected
to your ION product. Also, try "power cycling"
(turning off then on) your iOS device and ION
product, or try disconnecting then reconnecting the
device.
Cable connected to iOS
device is broken.
Try using a different cable, if possible.
The music is playing
and I see the volume
meters moving, but I
can't hear any audio.
Headphone monitoring
has not been enabled.
In Step 3, set the Monitor incoming audio
through headphones switch to ON, and connect
headphones to your iOS device.
Don't use headphones with a built-in microphone,
like headphones used for phone conversations or
the headphones typically included with an iOS
device or other Apple products. Doing so will
prevent your iOS device from recording your
intended sound source (from your ION product).
The volume level is too
low.
If your ION product has its own gain knob or
volume knob, adjust it so it is about 50-80% of the
way to its highest setting.
If your ION product is an interface, adjust the
volume level of your sound source that's
connected to it.
Adjust the volume slider in the app (next to the
volume level meter).
Note: The loudest part of the song should reach
the orange part of the meter.
I enabled headphone
monitoring, but I hear
only sounds from the
room or no sound at all.
Your headphones may
have a built-in
microphone.
Don't use headphones with a built-in microphone,
like headphones used for phone conversations or
the headphones typically included with an iOS
device or other Apple products. Doing so will
prevent your iOS device from recording your
intended sound source (from your ION product).
I'm experiencing poor
sound quality.
Turntables: Cartridge
connection is not
secure.
Make sure the cartridge is securely connected to
the tonearm.
Turntables: Vinyl
record is dirty or
scratched.
Dust off and gently wipe the surface of the record
before playing it.
To ensure the best possible sound quality, we
recommend using ION's VINYL ALIVE cleaning kit
to clean your records before recording. Visit
www.ionaudio.com/vinylalive to purchase it.
Turntables: Stylus may
be worn.
If your stylus is over a year old or has been used
extensively, it may be broken or worn. Contact the
ION Audio parts department to purchase another
stylus.
Tape players: Tape
heads may be dirty or
magnetized.
Use a standard tape cleaning or demagnetizing kit
to clean or demagnetize the tape heads.