Server EXPRESS PUMPS - Manual (Page 4)

GENERAL SERVICE, REPAIR,
OR RETURNS
Before sending any item to Server Products for service,
repair, or return, contact Server Products customer
service to request a Return Authorization Number.
Merchandise must be sent to Server Products with this
number.
Merchandise being returned for credit must be in new
and unused condition and not more than 90 days old
and will be subject to a 20% (percent) restocking
charge. Electrical parts (thermostats, heating elements
etc.) are not returnable.
Server Products maintains a fully staffed service
department with highly skilled factory trained personnel.
Service is extremely prompt. Under normal
circumstances, a repaired unit is shipped out the day
after it is received. Labor charges are reasonable.
SERVICE
Contact your dealer or Server Products Inc.
customer service department for the following:
ORDERING REPLACEMENT PARTS
Be prepared to give this information:
• Model Letters/Name/Numbers
• Part Numbers- P/N
• Series Numbers/Letters
• Part Description
This information and other important data is stamped
on the lid or cylinder of pumps or on the bottom or
back side of every unit.
SERVER PRODUCTS
LIMITED WARRANTY
All Server Products equipment is backed by a
two-year limited warranty against defects in materials
and workmanship. For complete warranty information
go to: www.server-products.com

Server Products Inc.
3601 Pleasant Hill Road
Richfield, WI 53076 USA

262.628.5600

800.558.8722

262.628.5110

[email protected]

www.server-products.com
TROUBLESHOOTING
Possible Problems:
• Pump dispenses little or no product.
• Portion control is not consistent.
Possible Solutions:
• Clean pump.
• Ensure product pouch is not empty.
• Ensure product pouch is installed correctly.
• Ensure roller is properly installed on lever.
• Ensure flap inside pump dome and pinch valve are
properly positioned when assembling pump.
• Ensure pump is installed into retaining slot on
inside front wall of unit.
PUMP CLEANING
BEFORE FIRST USE AND AFTER USE DAILY,
DISASSEMBLE AND CLEAN PUMP. IT IS IMPORTANT
TO CLEAN, RINSE, SANITIZE, AND DRY THESE PARTS
DAILY AND PROPERLY. FAILURE TO COMPLY WITH
ANY OF THESE INSTRUCTIONS MAY VOID UNIT
WARRANTY:
1 SEE UNIT TAKE DOWN
2 FLUSH AND RINSE ALL INSIDE AND OUTSIDE
SURFACES OF PUMP THOROUGHLY WITH HOT
WATER.
• Place lower end of pump into container of
hot water and operate pump until all (if any)
remaining product is expelled and only hot water
flows from discharge tube. Then remove pump
from container of water to disassemble.
3 DISASSEMBLE PUMP. SEE PUMP DISASSEMBLY.
4 WASH AND SCRUB ALL PARTS WITH HOT WATER
AND DISHWASHING DETERGENT.
• Use supplied brushes to clean all confined areas.
• Do not use abrasive cleansers, scrapers, steel
pads, steel wool, or other cleaning tools that can
scratch surfaces.
• A general purpose, nonabrasive cleaner may be
used on hard to remove food deposits.
• Do not use cleansing agents with high
concentrations of acid, alkaline or chlorine.
• Do not use ammonia to clean pump parts.
Ammonia can damage plastic parts.
5 FULLY RINSE ALL PARTS THOROUGHLY WITH
CLEAR WATER. DRY WITH A CLEAN SOFT CLOTH.
• Fully rinsing and drying all parts can help prevent
corrosion.
6 SANITIZE PARTS FOLLOWING LOCAL
SANITIZATION REQUIREMENTS. ALL PARTS IN
CONTACT WITH FOOD MUST BE SANITIZED.
• Allow parts to fully air dry after sanitization.
• Dishwasher safe.