General service, repair, or returns, Service, Server products limited warranty – Server BS-ST (KIT 80106) User Manual
Page 4: Unit cleaning, Safety guidelines when using this unit

GENERAL SERVICE, REPAIR,
OR RETURNS
Before sending any item to Server Products for service,
repair, or return, contact Server Products customer
service to request a Return Authorization Number.
Merchandise must be sent to Server Products with this
number.
Merchandise being returned for credit must be in new
and unused condition and not more than 90 days old
and will be subject to a 20% (percent) restocking
charge. Electrical parts (thermostats, heating elements
etc.) are not returnable.
Server Products maintains a fully staffed service
department with highly skilled factory trained personnel.
Service is extremely prompt. Under normal
circumstances, a repaired unit is shipped out the day
after it is received. Labor charges are reasonable.
SERVICE
Contact your dealer or Server Products Inc.
customer service department for the following:
ORDERING REPLACEMENT PARTS
Be prepared to give this information:
• Model Letters/Name/Numbers
• Part Numbers- P/N
• Series Numbers/Letters
• Part Description
This information and other important data is stamped
on the lid or cylinder of pumps or on the bottom or
back side of every unit.
SERVER PRODUCTS
LIMITED WARRANTY
All Server Products equipment is backed by a
two-year limited warranty against defects in materials
and workmanship. For complete warranty information
go to: www.server-products.com
Server Products Inc.
3601 Pleasant Hill Road
Richfield, WI 53076 USA
262.628.5600
800.558.8722
262.628.5110
www.server-products.com
UNIT CLEANING
BEFORE FIRST USE AND AFTER USE DAILY, CLEAN
UNIT. STAINLESS STEEL PARTS CAN CORRODE. IT IS
IMPORTANT TO CLEAN, RINSE, SANITIZE, AND DRY
THESE PARTS DAILY AND PROPERLY. FAILURE TO
COMPLY WITH ANY OF THESE INSTRUCTIONS MAY
VOID UNIT WARRANTY.
1
WASH ALL PARTS WITH DISHWASHING DETERGENT
AND HOT WATER DAILY. RINSE THOROUGHLY AND
DRY WITH A CLEAN SOFT CLOTH.
• A general purpose, nonabrasive cleaner may be
used on hard to remove food deposits.
• A mildly abrasive NYLON or brass brush may be
used to remove any stubborn food or mineral
deposits on interior surfaces of unit.
• Do not use abrasive cleansers, scrapers, steel
pads, steel wool, or other cleaning tools that can
scratch surfaces.
• Do not use cleansing agents with high
concentrations of acid, alkaline or chlorine.
These agents can corrode stainless steel.
• Fully rinsing all parts can help prevent corrosion.
• Various elements and minerals, such as chlorides in
tap water, can accumulate on stainless steel parts
and create corrosion.
• To prevent corrosion on any stainless steel parts,
it is important to fully dry with a clean soft cloth
regularly.
2
WIPE EXTERNAL SURFACES OF UNIT DAILY WITH
A CLEAN DAMP CLOTH. DRY WITH A CLEAN SOFT
CLOTH.
• A nontoxic glass cleaner may be used for cleaning
any stainless steel parts and lid.
3
SANITIZE ALL PARTS FOLLOWING LOCAL
SANITIZATION REQUIREMENTS. ALL PARTS IN
CONTACT WITH FOOD MUST BE SANITIZED.
• Allow parts to fully air dry after sanitization.
SAFETY GUIDELINES WHEN
USING THIS UNIT:
According to food and safety regulations, most foods
must be stored and/or served at certain temperatures
or they could become hazardous. Check with local food
and safety regulators for specific guidelines.
Be aware of the product you are serving and the
temperature the product is required to maintain.
Server Products, Inc. can not be responsible for
the serving of potentially hazardous product.
Server Products Inc. claims no responsibility for
actual serving temperature of product. It is the
responsibility of the user to ensure that any
product is held and served at a safe temperature.
Stainless steel is one of the best materials for food
serving and storage, but there are many products which
can corrode it. If you notice corrosion beginning on
any stainless steel surface, you may need to change
the cleansing agent, sanitizing agent, or the cleaning
procedures you are using.
• Products containing: acids, alkalines, chlorine,
or salt can corrode stainless steel.
• Sauerkraut and Au Jus sauces corrode stainless
steel. Server Products, Inc. regrets that we can
not honor Warranty claims on stainless steel parts
that have been affected by sauerkraut
or Aus Jus.