Further information, Getting assistance, Troubleshooting – Adder Technology 5000 User Manual
Page 50: Getting assistance troubleshooting
Further information
This chapter contains a variety of information, including the following:
• Getting assistance - see below
• Troubleshooting - see right
• Appendices
• Appendix 1 -
• Appendix 2 -
Configuration pages via viewer
• Appendix 3 -
• Appendix 4 -
• Appendix 5 -
• Appendix 6 -
• Appendix 7 -
• Appendix 8 -
• Appendix 9 -
•
•
•
•
Radio frequency energy statements
Getting assistance
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
•
Adder Technology website – www.adder.com
Check the Support section of our website for the latest solutions and driver
files.
•
Email – [email protected]
•
Fax
in the UK:
0 00
in the US:
+
•
Phone
in the UK:
0 00
in the US:
+
Troubleshooting
Global network users are unable to contact the AdderView CATxIP 000
• Check that the correct address is being used by the remote users.
• Check the
. Check that the users network address has not
been excluded in the
• If the AdderView CATxIP 5000 is situated behind a firewall, check that
the relevant ports are being allowed
and are being
correctly routed.
, the LNK indicator should be on. If the
network link is a 100Mbps connection, the 100 indicator should also be on.
The remote cursor is not correctly responding to my mouse movements
•
. When doing so, ensure that the host system does
not have mouse cursor trails enabled and that the top left corner of the
screen is clear of application windows.
When logging on using VNC viewer, I cannot enter a username
• Either, the VNC viewer is an old version (
) or only the
admin user has been configured on the AdderView CATxIP 5000.
HT