Call center features – Avaya Internet Protocol Communications Server IP600 User Manual
Page 116

Call Center features
A
Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
104
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Telephone Self Administration
•
Temporary Bridged Appearance
•
Tenant Partitioning
•
Terminal Translation Initialization
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Terminating Extension Group
•
Timed Reminder and Attendant Timers
•
Transfer
•
Transfer — Outgoing Trunk
to Outgoing Trunk
•
Translation Copy Protection
•
Trunk Flash
•
Trunk Group Busy/Warning Indicators to Attendant
•
Trunk Identification By Attendant
•
Trunk-to-Trunk Transfer
•
Visually Impaired Attendant Service
•
Voice Message Retrieval
•
Voice Terminal Alerting Options
•
Voice Terminal Display
•
Whisper Page
•
World Class Tone Detection
•
World Class Tone Generation
Call Center features
Avaya IP600 offers the following features designed to help you set up and maintain a
modern Call Center:
•
Abandoned Call Search
•
Add/Remove Skills
•
Agent Call Handling
•
Auto-Available Split
•
Automatic Call Distribution
•
Basic Call Management System
•
BCMS-VU (additional cost)
•
Best Services Routing (Queue to Best)
•
Call Prompting