Troubleshooting – Actiontec electronic WNS100 User Manual

Page 56

Troubleshooting

This chapter lists some common problems, and their solutions.

Problem 1:

The NAS Utility doesn’t list any NAS Devices.

Solution 1:

Check the following:

• The

NAS

Device is installed,

LAN

connections are

and it is powered on and startup is complete.

• Ensure the computer and the

NAS

Device are on the

same network segment. (If you don't have a router,
this must be the case.)

• Ensure the computer has the

TCP/IP

network protocol

loaded. In Windows, this is done by using Control
Panel-Network. If an entry for

TCP/IP

-> Network card

is not listed, use Add - Protocol - Microsoft - TCP/IP
to add it.
You then need to select the new entry (

TCP/IP

Network card), click Properties, and configure the

Address tab.

• If the

LAN

has a

DHCP

server, you can select “Obtain

Address automatically”.

• Otherwise, you must select “Specify an

Address,”

and enter values for

address and subnet mask.

Remember that each device needs a unique

address,

and the same subnet mask.

This manual is related to the following products: