Orion Instruments Atlas - Manual (Page 20)

BULLETIN: 46-638.5
EFFECTIVE: August 2010
SUPERSEDES: August 2004
Service Policy
Owners of Magnetrol/Orion Instruments controls may
request the return of a or any part of an instrument for
complete rebuilding or replacement. They will be rebuilt
or replaced promptly. Instruments returned under our
service policy must be returned by prepaid transporta-
tion. Magnetrol will repair or replace the control at no
cost to the purchaser (or owner) other than transporta-
tion if:
1. Returned within the warranty period; and
2. The factory inspection finds the cause of the claim
to be covered under the warranty.
If the trouble is the result of conditions beyond our
control; or, is NOT covered by the warranty, there will
be charges for labor and the parts required to rebuild or
replace the equipment.
In some cases it may be expedient to ship replacement
parts; or, in extreme cases a complete new instrument,
to replace the original equipment before it is returned. If
this is desired, notify the factory of both the model and
serial numbers of the instrument to be replaced. In such
cases, credit for the materials returned will be deter-
mined on the basis of the applicability of our warranty.
No claims for misapplication, labor, direct or conse-
quential damage will be allowed.
Return Material Procedure
So that we may efficiently process any materials that are
returned, it is essential that a “Return Material
Authorization” (RMA) number be obtained from the
factory, prior to the material's return. This is available
through Magnetrol’s local representative or by contact-
ing the factory. Please supply the following information:
1. Company Name
2. Description of Material
3. Serial Number
4. Reason for Return
5. Application
Any unit that was used in a process must be properly
cleaned in accordance with OSHA standards, before it is
returned to the factory.
A Material Safety Data Sheet (MSDS) must accompany
material that was used in any media.
All shipments returned to the factory must be by pre-
paid transportation.
All replacements will be shipped F.O.B. factory.
ASSURED QUALITY & SERVICE COST LESS
5300 Belmont Road • Downers Grove, Illinois 60515-4499 • 630-969-4000 • Fax 630-969-9489 • www.magnetrol.com
145 Jardin Drive, Units 1 & 2 • Concord, Ontario Canada L4K 1X7 • 905-738-9600 • Fax 905-738-1306
Heikensstraat 6 • B 9240 Zele, Belgium • 052 45.11.11 • Fax 052 45.09.93
Regent Business Ctr., Jubilee Rd. • Burgess Hill, Sussex RH15 9TL U.K. • 01444-871313 • Fax 01444-871317
6646 Complex Drive • Baton Rouge, Louisiana 70809 • 225-906-2343 • Fax 225-906-2344 • www.orioninstruments.com
Copyright © 2010 Magnetrol International, Incorporated. All rights reserved. Printed in the USA.
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