Castle TSM-21 Serial 61076 to 64233 (Parker) Operator Manual - Manual (Page 35)

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Warranty & Returns
Warranty
Your Castle Machine is warranted for one (1) full year from the date of purchase against
workmanship or material defects under recommended use and service. Castle, Inc. is not liable
for failures or injuries due to negligence, misuse, alteration, unauthorized service, or accidents.
Castle, Inc., at its sole discretion, will elect to either repair or replace a machine (or machine
component) that is found to be defective. This shall be the purchaser’s sole remedy under this
warranty. Castle will not, under any circumstances, be liable for consequential, incidental,
special or exemplary damages, or for loss of time, revenue or production. Further, Castle
disclaims any warranty, expressed or implied, as to the merchantability or fitness of a
Castle product for any particular purpose.
We suggest any and all machine maintenance or repair be discussed with an authorized Castle
Representative prior to any disassembly.
Warranty service will not be provided without
registration, so please complete and return your warranty registration card within ten (10) days of
taking delivery.
Castle’s innovative machines are designed to be user serviceable and many Castle dealers offer
top-notch technical know-how. In the event that you require on-site service or support we ask
that you first contact the dealer, distributor, or reseller from whom you purchased your Castle
machine.
Porter Cable warrants the two (2) electric motors for one (1) year from date of purchase. We
suggest you keep your receipt in a safe place will need a copy for any repairs or replacements.
After the first year, check the Porter Cable manuals (enclosed) for the service station nearest you.
30 Day Refund Policy
Any Castle machine may be returned by the End User, for any reason within 30 days of the
purchase date for a full refund.
Upon approval by Castle, Castle will initiate an RMA (Return to Manufacturer Authorization)
and arrange for the return of the machine to Castle’s factory. Upon receipt of the machine Castle
will issue a full credit to the Dealer (including any freight charges incurred). Once the credit
memo has been issued, the Dealer will issue a full credit or refund to the End User.
NOTE: The machine must be returned to Castle with reasonable packaging precautions and with
substantially all parts and accessories included for a full credit to be issued to the Dealer.