DE-STA-CO INDEX DRIVES GENERAL SERVICE MANUAL - Manual (Page 16)

15
How to Order Parts
Please refer to the Parts List applicable to your specific model as shown in the model-specific
service manual. This Parts List is for a standard Index Drive. If you feel your drive in non-standard
or you are in doubt you should contact IMC Customer Service (847) 459-5200 and request a bill of
material for your specific unit (based on serial number).
You may order parts by using the Standard Bill of Material even if your unit is non-standard. IMC's
Parts Department will review the closed order file based on the following information and supply you
with the correct part.
REQUIRED INFORMATION:
1. Serial number (located on name plate)
2. Model number (located on name plate)
3. Original purchase order number (if available)
4. Customer name (original purchaser of drive)
5. Approximate date of purchase
TO ORDER PARTS contact the IMC PARTS DEPARTMENT, Wheeling, Illinois, Phone (847) 459-
5200 or Fax (847) 459-3064.
A. Describe the part required and the 14 digit part number as listed in the Standard Bill of Materials
or a Special Bill of Materials pertaining to your specific unit (state which bill is being used,
Standard or Special bill).
B. Give as much of the above required information as possible.
ON WARRANTY
IMC will send replacement part freight prepaid via the most practical means. IMC will issue a
"Returned Material Authorization Number" (RMA#) for the return of the defective parts for
inspection. IMC will bill the customer for repair parts. When inspection of the returned parts has
been completed and determined to be a warranty problem IMC will issue credit to the customer for
the repair parts and freight charges.
ON NON-WARRANTY
Replacement or spare parts, with approved credit, are sent F.O.B. IMC Plant, Wheeling, Illinois.