Xylem WQ pH SENSORS - Manual (Page 17)

Global Water
800-876-1172
• globalw.com
- 17 -
X. Trouble Shooting
Issue: Sensor reading incorrectly
a. Verify power source is supplying correct voltage.
b. Clean the sensor following the maintenance instructions.
c. Check the sensor’s calibration.
Other issues
d. Call Global Water for tech support: 800-876-1172 or 916-638-3429
(many problems can be solved over the phone). Fax: 916-638-3270 or
Email:
[email protected] .
When calling for tech support, please have the following information
ready;
1. Model #.
2. Unit serial number.
3. P.O.# the equipment was purchased on.
4. Our sales number or the invoice number.
5. Repair instructions and/or specific problems relating to the
product.
Be prepared to describe the problem you are experiencing including
specific details of the application, installation, and any additional
pertinent information.
e. In the event that the equipment needs to be returned to the factory for
any reason, please call to obtain an RMA# (Return Material
Authorization). Do not return items without an RMA# displayed on the
outside of the package.
Clean and decontaminate the sensor if necessary.
Include a written statement describing the problems.
Send the package with shipping prepaid to our factory address. Insure
your shipment, Global Water’s warranty does not cover damage
incurred during transit.