Xylem EZ100 Sensor Display User Manual
Page 6
Global Water
800-876-1172
• globalw.com
- 6 -
VI. Trouble Shooting
Issue: Display not reading correctly
a. Verify battery voltage (see maintenance section).
b. Recalibrate sensor to Display using appendix A.
Other issues
c. Call us for tech support: 800-876-1172 or 916-638-3429 (many
problems can be solved over the phone). Fax: 916-638-3270 or Email:
.
Be prepared to describe the problem being experienced including
specific details of the application and installation and any additional
pertinent information.
d. In the event that the equipment needs to be returned to the factory for
any reason, please call to obtain a RMA # (Return Material
Authorization). Do not return items without a RMA # displayed on the
outside of the package.
Include a written statement describing the problems.
Send the package with shipping prepaid to our factory address. Insure
the shipment, as the warranty does not cover damage incurred during
transit.
e. When calling for tech support, please have the following information
ready;
1. Model #.
2. Unit serial number.
3. P.O.# the equipment was purchased on.
4. Global Water’s sales number or the invoice number.
5. Repair instructions and/or specific problems relating to the
product.