Acer Universal USB 3.0 Docking Station - Manual (Page 18)

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Frequently asked questions
How do I get the drivers I need?
Go to www.acer.com and select your country/region. Click Support >
Drivers & Downloads > Notebook > Travelmate and then your computer
model. Select the operating system from the drop-down menu and click the
Drivers tab.
Download and open the USB docking station driver file.
Once the file you’ve downloaded is open, extract the folder to your
computer and double-click autorun.exe to start the installation process.
My connected devices are not functioning.
This could be caused by the following:
•
The docking station power adapter is not plugged in properly. Please
make sure the power adapter is plugged in properly to the power outlet
and the docking station.
• The drivers are not correctly installed. To resolve this issue, please
make sure you have the correct device drivers and that the docking
station driver is correctly installed.
• A power surge may have disabled the connected port. To recover the
port functionality, turn off the docking station then reconnect the power
after a few minutes.
My external display does not work after I plugged in the
docking station.
This could be caused by following:
•
The docking station power adapter is not plugged in properly. Please
make sure the power adapter is plugged in properly to the power outlet
and the docking station.
• The display cable (VGA/DVI/HDMI) is not correctly connected. Ensure
the cable is correctly connected.
• The display settings may be incorrect. Make sure the display mode is
set to Extended.
• The drivers are not correctly installed. Please install the driver from the
Driver CD and reboot your system before reconnecting your external
display.