Armasight NSGNYX7001QGDI1 Nyx7 GEN 2+ QS Night Vision Goggles - Manual (Page 9)

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1.2.4 OBTAINING WARRANTY SERVICE
To obtain warranty service on your unit, the End-user (Customer) must notify the Armasight service
department via email. Send any requests to [email protected] to receive a Return Merchandise
Authorization number (RMA). When returning any device, please take in the product to your retailer, or
send the product, postage paid and with a copy of your sales receipt, to Armasight Corporation’s ser-
vice center at the address listed above. All merchandise must be fully insured with the correct postage;
Armasight will not be responsible for improper postage or merchandise that becomes lost or damaged
during shipment. When sending product back, please clearly write the RMA# on the outside of the
shipping box. Please include a letter that indicates your RMA#, the Customer’s Name, a Return Address,
reason for the return, Contact information (valid telephone numbers and/ or an e-mail address), and
proof of purchase that will help us to establish the valid start date of the warranty. Product merchan-
dise returns that do not have an RMA# listed may be refused, or a significant delay in processing may
occur. Estimated Warranty service time is 10-20 business days. The End-user/ Customer is responsible
for postage to Armasight for warranty service. Armasight will cover return postage/ shipping after war-
ranty repair to the End-user/ Customer only if the product is covered by the aforementioned warranty.
Armasight will return the product after warranty service by domestic UPS Ground service and/ or do-
mestic mail. Should any other requested, required or international shipping methods be necessary, the
postage/ shipping fee will be the responsibility of the End-user/ Customer.