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Troubleshooting, Common problems and solutions, Chapter 4 -troubleshooting – Asus WL-320gE User Manual

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ASUS 802.11g Access Point

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Chapter 4 -Troubleshooting

4. Troubleshooting

The ASUS AP is designed to be very easy to install and operate. However, if

you experience difficulties, use the information in this chapter to help diagnose

and solve problems. If you cannot resolve a problem, contact Technical

Support, as listed on the front of this manual.

Common Problems and Solutions

Problem
The ASUS AP does not power up:

Solution
• Check for faulty ASUS AP power supply by measuring the output voltage

with an electrical test meter.

• Check failed AC supply (power outlet)
Problem
Cannot communicate with the ASUS AP through a wired network

connection.

Solution
• Verify network configuration by ensuring that there are no duplicate IP

addresses. Power down the device in question and ping the assigned IP

address of the device. Ensure no other device responds to that address.

• Check that the cables used have proper pin outs and connectors or use

another LAN cable.

• Check that the hub, switch, or computer that the ASUS AP is connected

and that all devices support 10Mbps speed.

This is what you will see if you connect the ASUS 802.11g AP to a:

10/100 Mbps Hub

Pure 100 Mbps Hub

Hub LED

ON

OFF

Access Point (Link) LED

ON

ON

So you will not know if the connection is bad from the ASUS AP Link LED

alone, you will have to look at the Hub LED if you are not sure what kind

of hub the ASUS AP is attached to.