Crown Audio PSI - Manual (Page 16)

Page 16
IQ–PSI IQ Pocket Serial Interface
7 Service
This unit has very sophisticated circuitry which should
only be serviced by a fully trained technician.
7.1 Worldwide Service
Service may be obtained from an authorized service
center. (Contact your local Crown/Amcron
representative or our office for a list of authorized
service centers.) To obtain service, simply present the
bill of sale as proof of purchase along with the
defective unit to an authorized service center. They
will handle the necessary paperwork and repair.
Remember to transport your unit in the original factory
pack.
7.2 North American Service
Service may be obtained in one of two ways: from an
authorized service center or from the factory. You may
choose either. It is important that you have your copy
of the bill of sale as your proof of purchase.
7.2.1 Service at a North American Service Center
This method usually saves the most time and effort.
Simply present your bill of sale along with the defective
unit to an authorized service center to obtain service.
They will handle the necessary paperwork and repair.
Remember to transport the unit in the original factory
pack. A list of authorized service centers in your area
can be obtained from our Technical Support Group.
7.2.2 Factory Service
To obtain factory service, fill out the
service
information page that follows and send it along with
your proof of purchase and the defective unit to the
Crown factory. For warranty service, we will pay for
ground shipping both ways in the United States after
receiving copies of the shipping receipts. Shipments
should be sent “UPS ground.” (If the unit is under
warranty, you may send it C.O.D. for the cost of freight
via UPS ground.) The factory will return it via UPS
ground. Please contact us if other arrangements are
required.
Always use the
original factory pack
to transport the unit.
Factory Service Shipping Instructions:
1. When sending a Crown product to the factory
for service, be sure to fill out the service infor-
mation form that follows and enclose it inside
your unit’s shipping pack. Do not send the ser-
vice information form separately.
2. To ensure the safe transportation of your unit to
the factory, ship it in an original factory packing
container. If you don’t have one, call or write
Crown’s Parts Department. With the exception
of polyurethane or wooden crates, any other
packing material will not be sufficient to with-
stand the stress of shipping.
Do not use loose,
small size packing materials.
3. Do not ship the unit in any kind of cabinet (wood
or metal). Ignoring this warning may result in
extensive damage to the unit and the cabinet.
Accessories are not needed—do not send the
instruction manual, cables and other hardware.
If you have any questions, please call or write the
Crown Technical Support Group.
Crown Audio Division
Technical Support / Factory Service
Plant 2 SW, 1718 W. Mishawaka Rd., Elkhart,
Indiana 46517 U.S.A.
Telephone: 219-294-8200
800-342-6939 (North America,
Puerto Rico, and Virgin Islands only)
Fax: 219-294-8124 (Factory Service)
219-294-8301 (Tech Support)
Fax Back: 219-293-9200 (North America only)
800-294-4094 (North America only)
219-294-8100 (International)
Internet: http://www.crownintl.com